For your convenience, Cooperativa Hidroeléctrica de la Montaña offers the following payment methods:
When you make payments on time, you maintain and protect your interest in the cooperative and your credit. Partial payments will not prevent the suspension of electricity service if there are still payments in arrears and such suspension is warranted. Final accounts that have not been paid on time may be referred to a credit agency, except for those charges in arrears that have been duly contested and are under evaluation or adjudication. To pay your past due balance, contact us at +1.939.300.4437.
Charges for your electric service
The charges for your electric service include the following:
• Electricity Service Charge
• Operations & Maintenance Services Charge
• Reserve Charge
• Insurance Charge
For a complete list of these charges, visit the website or office of the Cooperativa Hidroeléctrica de la Montaña.
Dispute or request an investigation of your bill
You (the customer) have the right to dispute the amount billed and request an investigation of your bill. If you dispute or request an investigation in a timely manner, your service will not be affected. You will have until the due date of your bill to pay it or to submit your
objection or request for investigation. In order to object or request an investigation, you must pay an amount equal to the average of the bills that have not been objected to during the six (6) months
prior to the objected bill. If there is no history of uncontested bills for at least six (6) months, you must pay the amount corresponding to the
average of the previous uncontested bills. If the average of the previous uncontested bills is greater than the contested bill, you must pay the amount of the contested bill. If
the disputed bill is the first bill issued to your account, you must pay an amount equal to the amount specified in your contract at the time you
signed your electric service contract with Cooperativa Hidroeléctrica de la Montaña or the amount of the disputed bill, whichever is less. You may submit your request for
a dispute or investigation of the bill in any of the following ways:
• In person at the Cooperativa Hidroeléctrica de la Montaña's office, 26 Calle Betances, Utuado, PR 00641
• Online here
• By phone at +1.939.300.4437
• By mail to 26 Calle Betances, Utuado, PR 00641
Puerto Rico Energy Bureau (PREB)
You can contact PREB in any of the following ways:
•Through the website www.energia.pr.gov
•By phone at +1.787.523.6262
•By email to nepr@jrsp.pr.gov
•By mail to Edificio World Plaza, 268 Avenida Muñoz Rivera, Nivel Plaza, Suite 202, San Juan, PR 00918
Independent Office of Consumer Protection (OIPC)
The OIPC educates, guides, assists, and represents energy consumers in Puerto Rico. If you have a problem with your energy provider, you can contact the OIPC in any of the following ways:
•Through the website www.oipc.pr.gov
•By phone at +1.787.523.6962
•By fax at +1.787.523.6961
•By email to info@oipc.pr.gov
•By mail to 268-The Hato Rey Center, Suite 802, Piso 8, Avenida Ponce de León, San Juan, PR 00918
Terms of Service
The Cooperativa Hidroeléctrica de la Montaña is regulated by the Puerto Rico Energy Bureau (PREB). As part of the terms governing the service provided
to customers, the PREB approved Terms of Service that include a waiver of liability for the Cooperativa Hidroeléctrica de la Montaña for certain losses related
to the operation of the photovoltaic system and the supply of electricity. These Terms of Service require the Cooperativa Hidroeléctrica de la Montaña to make every reasonable effort
to minimize certain events of restriction, suspension, interruption, or reduction of services to the extent reasonably possible, to provide efficient and reliable service
to our Owner-Members, and to maintain continuity of service, but it cannot guarantee an uninterrupted supply of electricity to its customers.
Please contact the Cooperativa Hidroeléctrica de la Montaña at any time to discuss your service.
Your rights, duties, and responsibilities are detailed in the contract with the Cooperativa Hidroeléctrica de la Montaña and the internal procedure for billing disputes and service suspension.
Find the Terms of Service here.
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